Refund policy
The Doodle Duo Store Refund & Return Policy
At The Doodle Duo, every item is made especially for you once you place your order. Because our products are printed on demand, we appreciate your patience and understanding as we create something just for your pack.
Returns
Because each item is made to order, we do not accept returns or exchanges for:
- Ordering the wrong size, color, or style.
- Buyer’s remorse or change of mind.
- Minor variations in color that may occur due to different screen settings.
Please review all product descriptions and size guides carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we’re happy to help.
Please contact us within 30 days of receiving your order and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once reviewed, we’ll arrange a replacement or refund at no additional cost whenever appropriate.
Lost Packages
If your order appears to be lost in transit, please contact us. We’ll work with our fulfillment partner and shipping carrier to investigate the shipment and determine the best resolution.
Refunds
When a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.
Return Instructions
Please do not send items back without contacting us first.
If a return is approved, we’ll provide the appropriate return instructions and return address. Unauthorized returns may not be accepted.
Contact Us
If you have any questions or need assistance with your order, we’re always happy to help.
Email: support@thedoodleduo.store
We want every member of your pack to have a great experience with The Doodle Duo, and we’ll always do our best to make things right whenever an issue arises.